Answer every guest. Book more stays direct.
An AI chatbot on your website that knows your hotel, speaks your guests' language and guides them to book in your Booking Engine. Built into HotelSync Sites.
Guests ask. Someone has to answer.
Questions at midnight.
Guests ask about parking, breakfast and late check-in when nobody is at the desk.
Unanswered means booked elsewhere.
A guest without an answer goes back to the OTA.
The same questions every day.
Your team answers them again and again.
How the Conversation Flows
- Step 1
The guest asks
- Step 2
It answers from your data
- Step 3
It shows live rooms and prices
- Step 4
The guest books in your Booking Engine
Every room, in detail.
Clicking on More Info in the chat opens a details panel showing room photos, size, guest capacity, bed configuration, amenities, price for the stay, and a Book button.
Get a demo
Built for your guests and for your team.
For guests
- Answers in 17 languages
- Live availability and prices
- Room photos and rates
- Guided booking through the HotelSync Booking Engine
- Payment in your Booking Engine
- Message to the hotel with the conversation
- WhatsApp, phone and email buttons
- Works on every phone
- Remembers the conversation from page to page
- Room photos, beds and amenities
- Only rooms that fit the party, with the final total including taxes and fees
- Answers appear as they are written, with a short note while it looks things up
- On phones the chat opens without the keyboard covering it or the page zooming in
- WhatsApp and TelegramSoon
For your team
- Try it before guests see it
- Your own answers, notes, files and links
- Learns with your OK, undo any answer
- Every conversation with its outcome, marked right or wrong by you
- Statistics: conversations, answered without staff, bookings and their value, sent to the Booking Engine, helpful ratings, topics, languages
- Name, greeting, tone and front desk hours
- Guided booking through the HotelSync Booking Engine on or off
- Guest details before the chat: name, email or phone, as you choose
- Every conversation as a CSV file
- A report by email every morning or every Monday, with the new contacts and the CSV attached, to up to three addresses
- The chat's color, font and your logo or photo
- A guest's thumbs down becomes a question for you
- The chatbot for your own website can start on any day, and the first month costs only the days left
Every guest question is a lead you keep.
Guest details first.
Ask for a name, an email or a phone number before the first question. You see them with the conversation; the AI never does.
Download as CSV.
Date, language, the guest's details, the questions and the outcome (answered, message to the hotel, sent to the Booking Engine), ready for Excel or Google Sheets.
A report in your inbox.
Every morning or every Monday at 8: how many conversations, how they ended, the guests who left their details, and the CSV attached. Nothing is sent on a day without conversations.
Your colors, your logo, your chat.
Pick the chat's color or keep your website's, its font, and your logo or a photo for the chat button and the header. The name and the greeting are yours too.
Soon on WhatsApp and Telegram
The same AI chatbot will answer your guests where they already write: with the same knowledge, in their language, and with rooms and prices from your booking engine. Your team can take over any conversation.
- Soon
WhatsApp
Connect your hotel's WhatsApp Business number, or keep the one your reception uses in the WhatsApp Business app.
- Soon
Telegram
Connect your hotel's own Telegram bot in two minutes.
Want it first? Tell us and we will let you know when it is ready. Let me know
Accurate, private and under your control.
Never invents.
Prices only from your Booking Engine, links only to your own pages, every answer checked before a guest sees it.
Your team stays in charge.
Hand-off any time, learned answers visible and reversible.
Private by design.
The AI notice before the first question, no email addresses or phone numbers sent to the AI, card data never on the website.
Under control.
A conversations allowance, daily limits, and nothing charged without your OK.
Everywhere guests look.
With Pro, it’s available on your HotelSync Sites website from day one. You can also add it to your existing website with a single line of code, share it as a link in your Instagram bio or Google profile, or make it accessible through QR codes at reception and in guest rooms.
- Included in Pro
Your HotelSync Sites website
Live on your website from day one with Pro.
- On its own, €39 a month
The website you already have
Add it with one line of code.
- On its own, €39 a month
Instagram and Google
Share it as a link in your Instagram bio and Google profile.
- On its own, €39 a month
Reception and rooms
Put it up as a QR code at reception and in your rooms.
Two ways to add it.
With a HotelSync Sites website, or on the website you already have.
Pro
Recommended€49per month
per property, up to 49 rooms
50 rooms or more: €1 per room per month
Prices without VAT.
Everything in the AI chatbot, plus the AI Website Builder:
- All pages: rooms, offers, gallery, blog, events, spa, meetings and more
- All 10 designs
- Up to 10 languages, translation included
- Your own domain
- One email mailbox on your domain included
- Visual and AI editor
For the website you already have
AI Chatbot
€39per month
For HotelSync properties, without the AI Website Builder.
Prices without VAT.
- 100 conversations a month
- Add it to any website with one line of code
- A link and a QR code for Instagram, Google and the reception desk
- PDFs, Word files, photos of menus and links as knowledge
- Conversations kept 90 days
- The first month costs only the days left
Need more conversations? Add 100 for €19, valid for 12 months. Each conversation is counted only once, when the chatbot first responds. Once your monthly limit is reached, guests can still contact you through a message form. No additional charges without your approval.
Questions, answered.
What is the AI chatbot?
The chat on your website that answers guests in their language from your HotelSync data and website, shows live availability and prices, and guides guests to your HotelSync Booking Engine to book. It is included in Sites Pro, or €39 a month on the website you already have.
Can guests book a room through the AI chatbot?
The AI chatbot checks real-time availability and prices and helps guests find the right room and rate. When they're ready to book, it directs them to the HotelSync Booking Engine, where they complete and confirm their reservation independently, including payment if required. The AI never processes payment details or confirms bookings on behalf of guests.
Does it show the full price?
It tells the guest the final total from your Booking Engine, with your taxes and fees, and offers only rooms that fit the number of guests.
What if it does not know the answer?
It says so and offers the guest to leave a message for your team, which arrives in your HotelSync inbox with the conversation. It never invents prices, links or policies.
Does it learn?
Yes. It collects the questions it could not answer, learns answers it can prove word for word from your data and shows them to you. You can undo or edit any of them, or switch learning off.
What happens to guests' data?
Guests see that they talk to an AI before their first question. Their questions are sent to the AI without email addresses and phone numbers. If you ask for guests' details before the chat, they are kept with the conversation for you and never sent to the AI. Names and contact details of a booking go only to HotelSync. Conversations are deleted after 30 days, or after 90 days with the chatbot for your own website.
Can I get the conversations and contacts out?
Yes. Download every conversation as a CSV file in Conversations, or get a report by email every morning or every Monday with the new contacts and the CSV attached.
Can it match my brand?
Yes. Choose the chat's color, its font, and your logo or a photo for its button and header. Text and links on your color always stay readable.
Can I use it on a website I already have?
Yes. Without the AI Website Builder, the AI chatbot is €39 a month. Add it to any website with one line of code, or share it as a link and a QR code.
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