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    SECURITY & TRUST

    Your data is safe with us.

    HotelSync is built on enterprise-grade infrastructure with security at every layer.

    PCI DSSGDPR ReadySOC 2 Aligned99.9% UptimeAWS Hosted
    PCI DSS
    AES-256
    SOC 2
    GDPR
    TLS 1.2+
    AWS
    INFRASTRUCTURE

    Enterprise-grade cloud infrastructure

    Runs on Amazon Web Services — trusted by governments, banks, and Fortune 500 companies.

    Amazon Web Services

    Hosted on AWS's global cloud with 99.99% SLA and automatic failover.

    Multi-region hosting

    Data stays in the region closest to your property for speed & compliance.

    Automated backups

    Daily encrypted backups with point-in-time recovery capability.

    99.9% uptime SLA

    Redundant architecture ensures your system is always available.

    DATA PROTECTION

    How we protect your data

    End-to-end encryption

    All data encrypted in transit using TLS 1.2+ and at rest using AES-256.

    Tokenization

    Credit card data is tokenized immediately. Raw card numbers never stored.

    Access control

    Role-based access control ensures team members only see relevant data.

    Audit logging

    Every action logged with timestamps and user identification.

    Session management

    Automatic session timeout and forced re-authentication for sensitive operations.

    Incident response

    Documented incident response plan with 72-hour GDPR notification.

    COMPLIANCE

    Standards we follow

    Compliant

    PCI DSS Compliance

    Our payment processing infrastructure is fully PCI DSS compliant through certified partners including Stripe.

    Compliant

    GDPR Compliance

    Fully compliant with GDPR. We provide DPAs, support data subject access requests, and ensure transparent data handling.

    Aligned

    SOC 2 Aligned

    Security controls designed in alignment with SOC 2 Trust Services Criteria. Actively working toward formal certification.

    MFA
    Encryption
    Monitoring
    AWS
    Identity
    Audit
    OPERATIONS

    How our team stays secure

    Employee access

    Access to production restricted to authorized personnel with MFA and VPN.

    Security training

    All team members complete security awareness training.

    Vulnerability management

    Regular security assessments with prioritized remediation.

    Responsible disclosure

    We maintain a responsible disclosure policy for security researchers.

    PRIVACY

    Your data, your control

    We believe in transparency about where your data lives and how it's used.

    Data residency

    Property data hosted on AWS servers in your closest region.

    Data processing agreement

    DPA provided to all customers for GDPR-compliant data handling.

    Data deletion

    All data permanently deleted within 30 days of account termination.

    UPTIME

    99.9% Uptime SLA

    Built on Amazon Web Services with redundant infrastructure across multiple availability zones.

    View live system status

    Trusted by 41,000+ units worldwide

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    Have a security question?

    Our team is here to help with vendor review documentation and security inquiries.

    Schedule Free Consultation
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