At HotelSync, our mission goes beyond software—we empower hospitality professionals to streamline operations, improve their guest experience, and optimize performance.
One inspiring success story comes from Matilde Beach Resort, an apartment resort in Vodice, Croatia. This resort has become a shining example of how the right hotel management software can simplify workflows, boost occupancy, and help hoteliers make smarter business decisions.
Meet the Resort: A Coastal Gem in Vodice
Matilde Beach Resort offers a peaceful Adriatic retreat with 24 spacious apartments. Each unit is designed for comfort, offering privacy and convenience—ideal for families, couples, and long-stay guests.
At Matilde Beach Resort, guests feel like they are visiting their own private vacation home. At the same time, they enjoy all the amenities that a full resort or hotel offers. This unique combination is exactly why many guests return year after year.
As the resort evolved, managing daily operations like check-ins, housekeeping, and inventory across a large property became increasingly complex. The team needed a modern property management system that could handle it all—from booking to guest communication.
“I have to admit, it’s a great tool because it automates the process and reduces the chance of errors.”
– Fabiano Baranović, Front Desk Manager
The Challenge: Choosing the Right Management System
Before switching to HotelSync, the resort used a patchwork of tools for managing bookings, rates, and guest records. This slowed them down and made it harder to offer consistently great service.
They were looking for a management system that could unify departments, automate manual tasks, and help them apply better pricing strategies—especially during peak season.
All-in-One Property Management for Better Operations
With HotelSync’s centralized property management system, the team now handles everything—reservations, inventory management, housekeeping, billing, and reports—from a single dashboard. It simplified complex tasks and reduced human error.
Using Dynamic Pricing Software to Improve Hotel Revenue
At Matilde Beach Resort, dynamic pricing has always been a key part of their revenue strategy. Using HotelSync’s integrated yield manager, the team can easily adjust prices every day to match market demand—all from one central platform. Whether they’re:
✅at home
✅in the office
✅on a mobile device
✅desktop
They can update rates in just a few seconds.
This fast and flexible process helps them quickly respond to changes in booking patterns and fill the resort efficiently by the end of the day. Unlike fully automated systems, this approach gives the hotelier room to react to real-world factors like walk-in guests, phone inquiries, or last-minute requests—things that machines can’t always anticipate.
“Using HotelSync’s Yield calendar, we can adjust prices based on demand in just 5 seconds, and fill up the resort by the end of the day.”
– Fabiano Baranović, Front Desk Manager
Automatic Reporting Made Easy
Before using HotelSync, the hotel’s previous property management systems didn’t provide the detailed reports they needed. They had to create extra reports in Excel, which meant extra work and copying data manually.
With HotelSync, all the reports they needed were already available, and the reports could be sent automatically by email daily, weekly, or on a similar schedule.
This way, they could never miss any important reports or run out of time.
“Every report we imagined was already there, and something that is excellent is that reports can automatically arrive in management’s email daily, weekly, or similar.”
– Fabiano Baranović, Front Desk Manager
Real Results: Automation and Guest Experience
Since switching to HotelSync’s hotel management platform, the resort has seen:
✅Faster, smoother check-ins and less front desk stress
✅More direct bookings with fewer third-party fees
✅Improved guest experience through better communication
✅Streamlined operations with automated housekeeping scheduling
✅Higher revenue thanks to dynamic pricing strategies
“HotelSync removes the chance of human error with its automation, so that gave us the time to make our check-in process better.”
– Fabiano Baranović, Front Desk Manager
Channel Management Made Simple
Managing listings across Booking.com, Airbnb, and other OTAs used to be a manual task. With HotelSync’s Channel Manager, availability and pricing are always up to date—improving visibility while reducing overbookings.
“This feature saved us hours every week. Our team can focus on guests—not spreadsheets.”
– Fabiano Baranović, Front Desk Manager
Housekeeping and Maintenance Software That Supports Your Team
HotelSync isn’t just a hotel software provider—it’s a reliable partner in growth. With responsive customer support, regular feature updates, and deep insight into the hospitality industry, Matilde’s team feels supported every step of the way.
From the front desk to the technical team, the tools are designed to simplify and speed up daily operations. For example, guests can easily report technical issues by scanning a QR code or calling the reception. Even better, they can upload a photo directly through the app, so the maintenance team knows exactly what needs fixing before they arrive.
“Guests can scan a QR code or call reception from their phone, report a problem, and even add a photo through the app. This way, our technician knows exactly what’s broken and what needs to be done.”
– Stipe Prgin, MICE Sales and Housekeeping Manager
The staff also takes full advantage of both the desktop and mobile versions of the software.
“In the morning, I use the desktop version to plan the workday and assign rooms to the housekeeping staff. When I go out on-site, I switch to the mobile app to track cleaning progress—how long it takes, who cleaned which room, and when they finished.”
– Stipe Prgin, MICE Sales and Housekeeping Manager
This kind of flexibility allows Matilde Beach Resort to run more efficiently, stay organized, and provide a seamless guest experience—every single day.
A Smarter Software Solution for Your Hotel
Whether you’re running a boutique hotel, full-service resort, or vacation rental complex, HotelSync is built to help you automate, optimize, and maximize revenue—while keeping guests at the heart of the experience.
Because of cloud-based technology, costs are drastically reduced, daily tasks are automated, and the overall efficiency and revenues of the property are increased.
The company has over 4.000 satisfied users in 24 countries around the world.
There are four complete solutions for managing hotels and apartments:
Matilde Beach Resort proves that with the right hotel management system, hospitality teams can thrive—no matter their size.
Hear It Straight from the Source
But don’t just take our word for it—watch the full customer success story and hear directly from the team at Matilde Beach Resort. Discover how they use HotelSync’s all-in-one system to streamline operations, manage housekeeping, and deliver a better guest experience year after year.
Choose the Right Housekeeping Management Software and Grow Your Hotel Business
Want to Simplify and Succeed Like Matilde?
Start your free trial or book a demo today. See how HotelSync helps hundreds of hoteliers across the world streamline operations, increase profits, and deliver exceptional guest service.
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